Alezac takes care of delivering the product to the customer at the lowest shipping costs to the Partner. We have tied up with multiple Logistics Partners who pick the products from your location and deliver it straight to the customer.

Steps in shipping your orders

Dispatch Timeline

You need to dispatch the orders within the agreed time provided by you (also known as SLA- Service Level Agreement and is generally 2-3 days from receiving the order) to avoid any late dispatch penalty. You will be able to check the time allowed for dispatching your orders on the Alezac Partner Panel.

Delay in dispatch of orders

Any delay in dispatching the order beyond the SLA (Service Level Agreement) will count towards Late Dispatch Rate (LDR) and will result in reduced visibility of your products on the Alezac App, thereby reducing your sales.

Any Order that hasn’t been shipped till the SLA will be auto-canceled and will incur a penalty.

We have a no questions asked policy for our customers within 7 days of product delivery. This creates greater trust for a customer to place orders with us.

Return Penalties

If a product is returned by a customer, suppliers need to pay some penalty. The exact amount of penalty is determined based on the product category and product weight. Please note that no penalty is levied in the case of RTOs (Return to Origin) if the order was shipped within the SLA. In case of Returns, your product will reach safely and on time to the pick-up location.

Cancellation of orders by Partner or customer leads to a penalty on Partner in the following cases: